Terms and conditions

The purpose of the Platform is to facilitate access to personal loans for natural persons in the countries where TGF operates. TGF acts as a loan originator under the white-label model with external funding partners. TGF does not take deposits from the public nor engage in financial intermediation.

By registering, applying for a loan, or using any functionality of the Platform, the User fully accepts these Terms and Conditions. If you do not agree with any provision, you must refrain from using the Platform.

To use the Platform and apply for a loan, the Client must meet the following requirements:

• Be a natural person at least 18 years of age (or the applicable age of majority in their jurisdiction).
• Hold a valid identity document in the country where the loan is requested.
• Have full legal capacity to enter into contracts and assume obligations.
• Have a bank account in their name in the country of application.
• Provide truthful, complete, and up-to-date information.
• Not appear on national or international restricted lists (OFAC, UN, local lists).

The origination process comprises the following stages:

1. Registration and KYC: Capture of personal data, document-based identity validation, and restricted lists screening.
2. Due diligence: Anti-money laundering questionnaire, Politically Exposed Person (PEP) verification, and source of funds check.
3. Credit assessment: Inquiry with local credit bureaus and application of the internal scoring model.
4. Pre-approval: Calculation of maximum credit limit, offered rate, and monthly installment simulation.
5. Acceptance: The Client selects the amount and term, and digitally accepts the conditions.
6. Documentation: Signing of the promissory note and required authorizations (physically or electronically, depending on the jurisdiction).
7. Disbursement: Transfer to the Client's bank account within a maximum of 24 business hours after final approval.

TGF reserves the right to reject any application without stating a reason. Pre-approval does not constitute a disbursement commitment and is subject to complete document verification.

The specific conditions of each loan (amount, term, interest rate, monthly installment, and total cost) will be disclosed to the Client prior to acceptance and will be stated in the corresponding promissory note. In no case shall the agreed rate exceed the maximum legal rate in effect in the country of origination (usury cap).

The amortization system used is the French system (fixed installment), where each installment includes a portion of principal and a portion of interest. The proportion varies in each period, with interest being decreasing and principal increasing.

The Client may make total or partial prepayments without penalty at any time during the term of the loan. The specific amounts, terms, and products available by country are detailed in the country-specific provisions sections.

The Client undertakes to:

• Provide truthful, complete, and up-to-date information at all times.
• Pay installments on time on the agreed dates.
• Inform TGF of any change in their financial situation, employment, contact information, or residence.
• Not use loan proceeds for unlawful activities.
• Maintain insurance policies associated with the loan during the term of the obligation, when applicable.
• Authorize credit bureau inquiries and reporting in accordance with the legislation of their country.
• Maintain the confidentiality of their Platform access credentials.
• Immediately notify TGF of any unauthorized use of their account.

TGF undertakes to:

• Evaluate loan applications objectively and transparently.
• Inform the Client of the financial conditions of the loan prior to disbursement, including APR, installment, term, and total cost.
• Protect the Client's personal data in accordance with the applicable data protection legislation in each jurisdiction.
• Apply interest rates within the legal limits in effect in each country.
• Manage the loan portfolio diligently and respect consumer rights.
• Issue a debt clearance certificate within the applicable legal deadlines after full repayment of the obligation.
• Allow total or partial prepayment without penalty.
• Address Client complaints within the deadlines established by local regulations.

Installment payments shall be made through the channels enabled by TGF in each country, which may include automatic debit, bank transfer, payment at authorized locations, or other electronic means. The billing date and payment due date will be communicated to the Client at the time of loan approval.

Payments will be applied in the following order: (1) collection expenses, if any; (2) past-due interest; (3) current interest; (4) past-due principal; (5) current principal.

In the case of partial payment, TGF will apply the payments in accordance with the regulations in effect in the corresponding jurisdiction.

In the event of delinquency in the payment of any installment, past-due interest will accrue on the overdue principal at the maximum legal rate in effect in the corresponding jurisdiction, from the day following the due date until actual payment.

TGF will manage collections in the following stages:

1. Preventive management: Reminder prior to installment due date.
2. Administrative management: Days 1 to 30 past due.
3. Intensive management: Days 31 to 90 past due.
4. Pre-judicial collection: Days 91 to 180 past due.
5. Judicial collection: More than 180 days past due, referral to legal proceedings.

The Client authorizes the reporting of their obligation to credit bureaus in accordance with the actual status of their loan and the applicable legislation in their jurisdiction.

TGF shall not be liable for:

• Temporary service interruptions due to scheduled maintenance or force majeure.
• Damages arising from the Client's misuse of credentials.
• Financial decisions made by the Client based on Platform simulations, which are for reference purposes only.
• Disbursement delays attributable to the receiving bank or deficiencies in the information provided by the Client.
• Failures in third-party services, including payment gateways, telecommunications operators, or technology infrastructure providers.

TGF's total liability to the Client shall not exceed the total amount of interest actually paid by the Client during the term of the affected loan.

TGF may amend these Terms and Conditions at any time. Amendments will be notified to the Client through the Platform and/or by email at least thirty (30) calendar days prior to their effective date.

Continued use of the Platform after notification of the amendments constitutes acceptance of the new Terms. If the Client does not agree with the amendments, they may cancel their account and, if they have an outstanding loan, it will continue to be governed by the Terms accepted at the time of origination.

Regulatory framework

• Decreto 663 de 1993 — Estatuto Organico del Sistema Financiero (EOSF).
• Circular Basica Juridica SFC (C.E. 029/2014) — Applicable prudential standards.
• Circular 042 de 2012 SFC — Financial consumer protection.
• Circular 052 de 2007 SFC — Electronic banking security requirements.

Maximum rate

Usury cap certified quarterly by the Banco de la Republica (BanRep). In no case shall the agreed rate exceed this limit.

Currency

Colombian pesos (COP).

Regulator

Superintendencia Financiera de Colombia (SFC).

Complaint mechanisms

• TGF Consumer Service System (SAC).
• Defensoria del Consumidor Financiero.
• Superintendencia Financiera de Colombia (SFC).

Applicable law and jurisdiction

Laws of the Republic of Colombia. Jurisdiction: Bogota D.C.

Available products

Regulatory framework

• Ley 26702 — General Law of the Financial System and Insurance System.
• Ley 29571 — Consumer Protection and Defense Code.
• SBS resolutions applicable to consumer loans.

Maximum rate

Maximum rate in effect established by the Banco Central de Reserva del Peru (BCRP).

Currency

Peruvian soles (PEN).

Regulator

Superintendencia de Banca, Seguros y AFP (SBS).

Complaint mechanisms

• TGF Complaints Book (Libro de Reclamaciones).
• Instituto Nacional de Defensa de la Competencia y de la Proteccion de la Propiedad Intelectual (INDECOPI).
• Superintendencia de Banca, Seguros y AFP (SBS).

Applicable law and jurisdiction

Laws of the Republic of Peru. Jurisdiction: Lima.

Available products

Regulatory framework

• Codigo Organico Monetario y Financiero (COMF) — Comprehensive financial system framework.
• Ley Organica de Defensa del Consumidor — Consumer rights protection.
• Regulations of the Junta de Politica y Regulacion Monetaria y Financiera.

Maximum rate

Maximum rate in effect established by the Banco Central del Ecuador (BCE) for the ordinary consumer credit segment.

Currency

US dollars (USD).

Regulator

Superintendencia de Economia Popular y Solidaria (SEPS) and Superintendencia de Bancos del Ecuador.

Complaint mechanisms

• TGF customer service system.
• Defensoria del Pueblo.
• Superintendencia de Bancos del Ecuador.

Applicable law and jurisdiction

Laws of the Republic of Ecuador. Jurisdiction: Quito.

Available products

Regulatory framework

• Decreto Ley 9 de 1998 — National Banking Regime.
• Ley 45 de 2007 — Consumer protection and competition defense.
• Agreements and resolutions of the Superintendencia de Bancos de Panama (SBP).

Maximum rate

Maximum rate in effect established by the Superintendencia de Bancos de Panama (SBP).

Currency

US dollars (USD) / Balboas (PAB).

Regulator

Superintendencia de Bancos de Panama (SBP).

Complaint mechanisms

• TGF customer service system.
• Autoridad de Proteccion al Consumidor y Defensa de la Competencia (ACODECO).
• Superintendencia de Bancos de Panama (SBP).

Applicable law and jurisdiction

Laws of the Republic of Panama. Jurisdiction: Panama City.

Available products